To avoid discrepancies with KPI values, check that your source search defines your preferred time zone (for example: EST). KPI scheduled searches with owner: nobody could run based on your server's current time zone to calculate KPI values. Provide a title and description of the KPI.For more information about modules, see Overview of modules in ITSI. KPI templates are tailored for specific service monitoring use cases, such as operating systems, databases, web servers, load balancers. Select a KPI template to populate the KPI with a preconfigured source search based on an ITSI module.Select Generic KPI to create a KPI from scratch.Click New and choose one of the following options:.From the ITSI main menu, click Configuration > Services.It's best to have 20 or fewer KPIs per individual service, which is more than enough to capture the key metrics you care about like CPU, IO, disk free, and response time. To effectively monitor and troubleshoot a service with 50 or more KPIs, spend time crafting and fostering the KPIs you care about and want to measure, which saves time troubleshooting later. It's not good to have so many KPIs in a single service that you can barely keep track of them. If your organization has a site uptime guarantee of 99.9% per month, you will need to monitor the status of this KPI and others to ensure that CPU performance remains within acceptable parameters. You can then use KPI search result values inside ITSI to monitor service health, check the status of IT components, and troubleshoot trends that might indicate an issue with your IT systems.įor example, cpu_load_percent is a KPI that measures the CPU load percentage on a server. When you create a KPI, you add it directly to a specific service. For an explanation of how KPIs fit into the IT Service Intelligence (ITSI) Service Insights workflow, see Overview of Service Insights in ITSI. A KPI (Key Performance Indicator) is a recurring saved search that returns the value of an IT performance metric, such as CPU load percentage, memory used percentage, response time, and so on.
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